I was put through to a call centre today and thought I would like to share my frustration.

My experience with call centres has been bad. Be it for a banking query or a phone service query.

Usually I found you have to go through a very boring telephone dial process and it almost never deals with your query. Call Centres do away with direct personal service. Customers just become numbers. When calling back, you never speak to the same person again and have to explain your query and problem again and again, to your increased frustration. Most call centres warn you that your call will be recorded for quality purposes. That is just to scare you off not to lose your temper and normally, consultants cannot speak your language properly and you cannot communicate efficiently to solve your problem.

Arghhh sooo frustrating.. who's time do they save, certainly not ours :grumble:

I worked in a call centre a couple of years ago... Was fun winding people up!

What gets me is they replace actual people with damn computer voice recordings, and you just sit there going from one option, to the next, to the next, and the operator wonders why you are so pissed off by the time you actually get through to them. Optus drives me absolutely insane.